{"id":451,"date":"2010-11-19T00:25:57","date_gmt":"2010-11-19T04:25:57","guid":{"rendered":"http:\/\/www.eyoungwon.com\/journal\/?p=451"},"modified":"2010-11-19T00:25:57","modified_gmt":"2010-11-19T04:25:57","slug":"is-my-avg-software-causing-logmein-to-go-offline","status":"publish","type":"post","link":"https:\/\/eyoungwon.com\/journal\/is-my-avg-software-causing-logmein-to-go-offline\/","title":{"rendered":"Is my AVG software causing LogMeIn to go offline?"},"content":{"rendered":"

There are two different types of AVG software, please refer to the corresponding section for the version you have.<\/p>\n

AVG Anti-Virus<\/h3>\n

The AVG antivirus program has a Resident Shield which blocks executable files, and may prevent LogMeIn.exe and LogMeInSystray.exe from operating properly.<\/p>\n

To resolve the problem,<\/p>\n

    \n
  1. Right-click the AVG icon in the Windows systray, then click\u00a0Launch AVG Control Center<\/strong>.<\/li>\n
  2. Next, right-click the\u00a0Resident Shield<\/strong>, click\u00a0Properties<\/strong>.<\/li>\n
  3. Uncheck the “Activate Resident Shield” box to deactivate the Resident Shield.<\/li>\n
  4. Next, right-click the LogMeIn systray icon and click “Enable LogMeIn …”<\/li>\n<\/ol>\n

    At this point, the host computer can reattach to the website.\u00a0 Thereafter, when logging into the LogMeIn website, the name of target computer will display as a blue link, indicating that it is online.<\/p>\n

    AVG Internet Security<\/h3>\n

    Included with AVG Internet Security is a firewall component that may prevent LogMeIn from operating properly.<\/p>\n

    To resolve the problem, follow these steps:<\/p>\n

      \n
    1. Right-click the AVG icon in the Windows systray, then click\u00a0Launch AVG Control Center<\/strong><\/li>\n
    2. Select\u00a0Tools<\/strong>, then\u00a0Firewall Settings<\/strong><\/li>\n
    3. Under the “Profiles” option on the left side of the screen, click the\u00a0+<\/strong> next to the bottom profile listed, i.e., “Standalone computer” or “Small home or office network”<\/li>\n
    4. Click the\u00a0+<\/strong> next to “Applications”<\/li>\n
    5. Find LogMeIn in the list and modify the Application action to\u00a0Allow for all<\/strong><\/li>\n
    6. Scroll back up to Applications and click on it so it is highlighted<\/li>\n
    7. Select\u00a0Add<\/strong> on the right hand side of the page<\/li>\n
    8. Click the button next to Path and browse to\u00a0C:\\Program Files\\LogMeIn\\x86<\/code> x64 for 64 bit OS<\/em>.<\/li>\n
    9. Select LogMeInSystray.exe and click\u00a0Open<\/strong><\/li>\n
    10. Change the Application action to\u00a0Allow for all<\/strong> and select\u00a0Apply<\/strong><\/li>\n
    11. Repeat these steps for the following LogMeIn files: LMIGuardian.exe, raabout.exe<\/li>\n<\/ol>\n

      Once these steps have been completed, right-click the LogMeIn systray icon and click\u00a0Open LogMeIn<\/strong>. \u00a0 Once the LogMeIn toolkit opens, click on the power button in the top left corner to disable LogMeIn.\u00a0 Once disabled, click on the power button again to re-enable LogMeIn. LogMeIn should no longer appear as Enabled but offline.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Is my AVG software causing LogMeIn to go offline?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34,201],"tags":[202,203,204],"class_list":["post-451","post","type-post","status-publish","format-standard","hentry","category-computersnetworks","category-virus-protection","tag-avg","tag-logmein","tag-offline"],"_links":{"self":[{"href":"https:\/\/eyoungwon.com\/journal\/wp-json\/wp\/v2\/posts\/451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eyoungwon.com\/journal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eyoungwon.com\/journal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eyoungwon.com\/journal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eyoungwon.com\/journal\/wp-json\/wp\/v2\/comments?post=451"}],"version-history":[{"count":2,"href":"https:\/\/eyoungwon.com\/journal\/wp-json\/wp\/v2\/posts\/451\/revisions"}],"predecessor-version":[{"id":453,"href":"https:\/\/eyoungwon.com\/journal\/wp-json\/wp\/v2\/posts\/451\/revisions\/453"}],"wp:attachment":[{"href":"https:\/\/eyoungwon.com\/journal\/wp-json\/wp\/v2\/media?parent=451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eyoungwon.com\/journal\/wp-json\/wp\/v2\/categories?post=451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eyoungwon.com\/journal\/wp-json\/wp\/v2\/tags?post=451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}